Change subscription payment method
1. Please make a subscription of this free product to update the system with your new subscription payment information: https://cococat.shop/products/change-payment-method
2. Update select the new payment information in the original subscription by going to My account > Manage subscriptions > select the active subscription > See more details > Edit Payment details > select the new payment method.
Subscription
You can change the frequency, add or cancel products, pause or cancel your regular subscriptions anytime through Account > manage subscriptions.
Delivery & returns
Delivery. Royal Mail or DPD Tracked 48-hour delivery is £3.98, and free on orders over £40 (excluding Northern Ireland, Isle of Man and Northern Scotland). Tracked 24-hour delivery is £5.98, or £1.98 on orders over £40. We dispatch within 24 hours of your order, excluding Sundays and bank holidays. You will see a delivery estimate at checkout.
Returns. You can return any unused item within 30 days of delivery for a refund. To start a return or ask about your delivery, chat with us on WhatsApp. Prefer email? You can also write to hello@cococat.shop. See our Shipping Policy and Return and Refund Policy for the details.
Choose options
Shop by category
Cat litter
Trees & beds
Scratchers
Bowls & storage
Toys
Carriers
Questions, answered
hercat began with Coco, our founder, and Coco, the deaf cat she brought home from a London shelter in 2018, whom the shelter had already named after her. From that pair came the whole idea of the shop: a home that works for both of them. We make our own plant-based litter, the one you may know as CocoCat (it is becoming HerCat: same team, same care), and we choose a small number of other brands for the rest of a cat's home, from trees and scratchers to bowls and toys.
Because a cat and the person she lives with are two full lives in one home, and cat products are made for the cat, or for the person. We choose for both. Everything here has to work in a flat where the tray cannot be hidden: litter that clumps fast and keeps the dust down, furniture a cat will use and you will not want to hide. We say plainly what each product does and does not do, and if something stops earning its place, it comes off the shelf.
We use Royal Mail or DPD tracked delivery. 48-hour delivery is free on orders over £40 and £3.98 below; 24-hour delivery is £1.98 over £40 and £5.98 below.
Right now we ship to mainland UK only: England, Wales and Scotland. We hope to add more destinations later.
Yes. To start a return, chat with us on WhatsApp within 30 days of receiving your order. Prefer email? You can also write to hello@cococat.shop.
Returned items must be unused, in their original packaging, and sent back with proof of purchase. Full policy: https://hercat.co.uk/policies/refund-policy
If your order arrives damaged in transit, chat with us on WhatsApp and we’ll arrange a replacement or refund, whichever works best for you. Prefer email? You can also write to hello@cococat.shop.
Customers registered with a UK university or college email address (.ac.uk) get a 12% lifetime discount on selected products, on one-time purchases (subscriptions are not included). The discount is applied automatically in the cart.